Support and questions

Contact

ASCII Video Converter is maintained by Haiku as an independent project focused on browser-based ASCII rendering and practical documentation for the workflow. For support, bug reports, privacy questions, business inquiries, or collaboration requests, email haiku8889@gmail.com.

If you are writing about a technical issue, include the route you were using, your browser and version, your operating system, and what kind of source media you tested. That makes it much easier to reproduce bugs and distinguish between a browser limitation, a media compatibility issue, and a genuine regression in the converter.

What to include

• Your browser and version.
• Your operating system.
• A short description of the problem or request.
• Steps to reproduce the issue and screenshots when relevant.
• The type of media or camera workflow you were testing.

Response time

Typical response time is 2 to 5 business days.

Scope of support

Support covers questions about using the site, reproducing issues, privacy concerns, and clarifying the published documentation. It does not guarantee custom consulting, browser-specific production support, or a tailored media pipeline for every workflow. If a question is outside the practical scope of the project, the response may be limited to general guidance.